Cancellation and Refund Policy
At Webzia Infotech, we strive to provide the best possible service to our clients. However, we understand that there may be circumstances where you need to cancel a service or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds will be processed.
Cancellation Policy
Service Cancellation by Client
- Clients may request the cancellation of service at any time by contacting our support team at [email protected].
- Cancellation requests must be made in writing and include the reason for cancellation.
- Upon receiving a cancellation request, our team will review the request and confirm the cancellation within 3 business days.
Service Cancellation by Webzia Infotech
- Webzia Infotech reserves the right to cancel any service at its discretion, including but not limited to cases of non-payment, violation of our terms of service, or misuse of our services.
- In such cases, clients will be notified in writing, and any applicable refunds will be processed as per our refund policy.
Refund Policy
Eligibility for Refunds
- Refunds are only available for services that have not been fully delivered or completed.
- Clients must request a refund within 30 days of the service start date.
- Refunds will not be issued for services that have been fully delivered or for any work that has been completed and approved by the client.
Refund Process
- To request a refund, clients must contact our support team at [email protected] with the details of the service and the reason for the refund request.
- Our team will review the request and determine eligibility for a refund.
- If the refund request is approved, the refund will be processed within 7-10 business days.
Non-Refundable Services
- Certain services are non-refundable, including but not limited to domain registration, hosting services, and third-party software licenses.
- Any fees paid for these services are non-refundable once the service has been initiated.
Partial Refunds
Partial Refunds for Ongoing Projects
- For ongoing projects, partial refunds may be issued based on the amount of work completed at the time of the cancellation request.
- The refund amount will be calculated based on the percentage of work completed and any non-refundable expenses incurred.
Partial Refunds for Prepaid Services
- For prepaid services, partial refunds may be issued for the unused portion.
- The refund amount will be calculated based on the remaining duration of the service and any non-refundable expenses incurred.
Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Webzia Infotech
Email: [email protected]
Phone: +91 884 761 9124
We are committed to providing excellent customer service and will do our best to address any issues promptly and fairly.
